← Capabilities/Capability C3Weeks 1–5 · first flow live by week 31.2M conversations / month under SLA

Natural Language Intelligence — NLP · Speech · DocAI

Language is the protocol of the enterprise. We turn conversations, calls and contracts into structured signal — searchable, auditable, and ready for action.

Containment rate

+38%

CSAT lift

+22pts

Document throughput

12× analyst baseline

Commission this capability →See deliverables

Regionen-GB en-US fr-FR de-DE es-ES pt-BR ar zh-CN

Deliverables

Everything that ships

Voice/chat orchestration
Dialog state, barge-in, multilingual, IVR/Web/SMS surfaces.
Speech stack
ASR + diarization + TTS with custom phonemes for brand/product names.
Document understanding
Layout-aware extraction for contracts, invoices, claims, statements.
Knowledge base
Versioned corpora with provenance, redaction and policy controls.
Quality monitoring
Sample-and-score, sentiment trend, escalation taxonomy dashboards.

Pod composition

Conversation Designer
Speech Engineer
Doc-AI Lead
Linguistic QA

Example output · Intent contract · billing.disputejson

{
  "intent": "billing.dispute",
  "slots": { "invoice_id": "string", "reason": "enum" },
  "policies": { "refund_max": 250, "escalate_above": 250 },
  "containment_target": 0.62,
  "fallback": "agent.handoff"
}

Timeline

Weeks 1–5 · first flow live by week 3

1
Week 1
Conversation audit
Top intents, deflection map, voice-of-customer signal.
2
Week 2-3
Build & pilot
Flows, KB, speech models, internal pilot with QA loop.
3
Week 4-5
Production + tuning
Live traffic, weekly review board, containment ratchet.

FAQs

Things prospects ask

Which languages?

EN, ES, FR, PT, DE, AR and Mandarin out of the box; others on request with phoneme tuning.

Can it replace agents?

It augments them. We target containment + agent assist, not headcount theatre.

PII handling?

Redaction at the wire, encrypted KB, region-pinned models, full audit trail.

Commission · C3 Natural Language Intelligence

Stand up Natural Language Intelligence in Weeks 1–5.

We'll respond within one business day with a scoping note, a fixed-price outcome contract, and a named principal. Your details sync straight into our concierge queue.

• Outcome-priced — no T&M.
• Sovereign by default — your data, your region, your keys.
• Wired into the Fuel Pressure gauge from day one.