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Concierge Pod — Specialist

Some weeks you don't need a squad — you need a senior who has shipped exactly this before, available in the next four hours. The Concierge Pod gives your CTO and CRO a small bench of vetted principals on retainer for the moments your roadmap can't predict.

Price

£18k

/ month · 30-day rolling

Minimum term

30 days · rolling

Exit clause

Cancel any time at month boundary, no penalty.

Response SLA

4 hrs

Time saved per cycle

11 days

Decisions de-risked / mo

6 avg

Reserve this pod →

What you get

Inside the pod

Curated bench of vetted senior principals
4-hour response SLA · weekdays GMT/EST
30-day rolling, no minimum term
Architecture, vendor, hire-or-build, comms support
Confidential by default · NDA on day 0

Squad

Bench access (8 named principals)on call
Concierge lead (single throat)20%
Optional analyst surgead hoc

Pulls from

Lab L1 · Agentic Workflow Studio (advisory)Lab L2 · Trustworthy AI Toolkit (advisory)Sovereign Stack · governance plane

Example output · Memo · concierge.decision.2026-04-22markdown

# Decision Memo · "Build vs buy: agent observability"
trigger:        CTO Slack, 09:14 GMT
principal:      M. Andersson (ex-Datadog principal)
session:        60 min, same-day
options:
  1. Build on OpenTelemetry  · 11w · £ 480k · highest fit
  2. Buy LangSmith Enterprise · 2w  · £ 220k/yr · weakest gov
  3. Hybrid (OTel + vendor UI)· 4w  · £ 280k + £ 120k/yr · RECOMMENDED
risks:          vendor lock-in, governance posture
decision:       Option 3, revisit at Q4
filed:          your-repo/decisions/2026-04-22.md

Engagement timeline

30 days · rolling

1
Day 0
Onboard + NDA
Bench introduced, escalation paths agreed, NDA on every principal.
2
Days 1–30
Engagement loop
Triggers come in, principals match, decision memos delivered, retros run.
3
Mo+
Renew or rest
Cancel at month boundary or roll forward; no penalty either way.

Operating rituals

A cadence the CFO can audit

AnyTrigger
Slack / email to the concierge lead; principal allocated within 4 hours.
T+1dWorking session
60–90 min focused session with the matched principal.
T+3dDecision memo
One-page memo with recommendation, options, risks.
MoMonthly retro
Bench rotation, satisfaction, scope refit.

Artefacts

Everything the pod ships

Decision memos
One-page recommendations on every triggered question, archived in your repo.
Vendor / hire matrix
Comparative scorecards on shortlisted vendors or hires.
Architecture sketches
Whiteboard-grade architecture artefacts for fast review.
Comms drafts
Board / customer / investor narrative drafts, ghost-written.

Guarantees

Skin in the game

4-hour response SLA

Weekdays GMT/EST. Out-of-hours best-effort with named coverage.

Confidential by default

NDA on every principal on day 0; no marketing or case-study use without written opt-in.

No lock-in

Cancel any month boundary, no penalty, archive of all memos transferred.

Best for

✓ Founders / CXOs in the top-decisions 10%
✓ Companies between full squads
✓ PE portfolios needing on-tap senior judgement

Not for

✗ Build-heavy programmes (use Compounder Pod)
✗ Outcome-priced transformation (use Atlas Pod)

Case study · Series-C marketplace · ops + AI

Killed two vendor selections, accelerated one hire by 6 weeks, saved est. £ 1.1M

"It's the cheapest insurance policy on our top-of-funnel decisions we've ever bought."

— CTO

Flagship industries

Scale-upsPE PortfoliosFinancial ServicesPublic Sector

FAQs

What buyers actually ask

Is this advisory only?

Primarily, yes. For build work we hand off to the Compounder Pod under the same MSA, no re-discovery cost.

How many requests per month?

Soft cap of 8 working sessions per month. Above that we'll suggest a Compounder Pod.

Can multiple execs use it?

Yes — typically CTO + CRO + COO share the bench, with the concierge lead routing.

Is the bench really senior?

Every principal has shipped at scale at a tier-1 firm. We publish the bench list under NDA.

Reserve · P4 Concierge Pod

Plug Concierge Pod into your P&L.

We'll respond within one business day with a scoping note, a fixed-price outcome contract, and a named principal cleared for your domain.

• Fixed price · £18k / month · 30-day rolling.
• Minimum term · 30 days · rolling.
• Exit clause · Cancel any time at month boundary, no penalty.