Concierge Commerce™ — Voice · Vision · 1:1 personalisation
Storefronts treat every visitor like a stranger. Concierge Commerce™ treats them like a returning regular — recognising intent, suggesting from the actual catalog, handling sizing, returns and upsells through voice or chat, and personalising checkout with consented signals.
Modules that ship on day one
- Voice + chat conciergeMultilingual, on-brand, on every PDP and PLP.
- Vision try-onBrowser/AR try-on with consented likeness — no training, ephemeral.
- Returns saverDiagnose returns reason and offer alternatives before refund.
- Smart cartReal-time bundle suggestions and shipping incentives.
- Loyalty whisperPersonalised tier nudges and surprise-and-delight micro-rewards.
- Commerce Architect
- Conversation Designer
- Frontend Engineer
- Merch Analyst
{
"session": "s_4aac",
"user_intent": "find_running_shoe_for_marathon",
"recommendations": [
{ "sku": "ZR-90", "reason": "neutral · long-distance · in-stock LHR" },
{ "sku": "AX-70", "reason": "tested under 4h marathons" }
],
"upsell": { "sku": "GEL-INSOLE", "lift": "+£32" },
"cta": "try_on_in_ar"
}- Conversational AI
- Vision
- Personalisation
- S1 Sense
- S4 Synthesise
- S6 Serve
- Storefront Concierge Pod
- Returns Save Pod
- Loyalty Whisper Pod
Live in 10 days · refund-backed
- 1Week 1Catalog + tone
Index catalog, train tone-of-voice, plug into PDP/PLP and cart.
- 2Weeks 2Voice + vision
Voice channel + try-on shipped behind A/B.
- 3Weeks 3+Optimise
Weekly merch + prompt tuning against AOV and conversion deltas.
| KPI | Before | After |
|---|---|---|
| AOV | £74 | £88 |
| Conversion | 1.9% | 2.6% |
| CSAT | 4.1 | 4.7 |
- Refund-backed if AOV doesn't lift +8% in 60 days
- Privacy: no likeness or session data trains shared models
- WCAG 2.2 AA accessibility built in
Model your average order value.
Heuristic projection from peer customers. Plug in your number; we'll baseline the real one in week one and contract against it.
What buyers actually ask
Yes — drops in via SDK or tag manager on Shopify, SFCC, BigCommerce and custom storefronts.
Yes — neural voice with brand persona, multilingual, sub-300ms turn latency.
Stand up Concierge Commerce™ in 10 days.
We'll respond within one business day with a scoping note, a fixed-price outcome contract, and a named principal. Your details sync straight into our concierge queue.
- • Hybrid billing — outcome guarantees in the contract.
- • Sovereign by default — your data, region and keys.
- • Wired into the Value Engine from day one.