Ops Orchestrator™ — Exception agents · Self-healing · Audit-grade
RPA broke when processes evolved. Ops Orchestrator™ deploys typed agents — AP, AR, returns, ticketing, exceptions — that read context, take action, escalate cleanly and learn from every override. The back-office becomes a measurable system.
Modules that ship on day one
- AP / AR agentMatch, post, dispute and chase with full citations.
- Exception routerClassifies and routes exceptions to the right tool, queue or human.
- Returns triageDiagnoses, refunds, replaces, recovers — measured at unit economics.
- Process telemetryLive process graph; bottlenecks surfaced and re-routed automatically.
- Audit ledgerEvery action and override stored, signed, exportable to GL.
- Ops Architect
- Agent Engineer
- Process Analyst
- Finance Partner
{
"invoice": "inv_44a2",
"po": "po_991",
"match": "3-way:partial",
"delta": { "qty": -2, "price_gbp": 0 },
"action": "open_supplier_ticket(template:short_ship_v3)",
"expected_recovery_gbp": 184.00
}- Agentic AI
- Document AI
- Process Mining
- S1 Sense
- S2 Shape
- S6 Serve
- S7 Settle
- AP / AR Agent Pod
- Returns Triage Pod
- Exception Resolution Pod
Live in 28 days · refund-backed
- 1Weeks 1–2Process map
Mine current process; baseline cost, cycle and exception rates.
- 2Weeks 2–4Agents + router
Deploy AP/AR + exception router in shadow, then book.
- 3Weeks 4+Self-healing
Weekly process tuning; agents adapt; humans review escalations.
| KPI | Before | After |
|---|---|---|
| Cost / case | £14.20 | £4.10 |
| Cycle time | 5d | 1.2d |
| Exception backlog | 11k | 3.5k |
- Outcome-priced — billed on cases-resolved and recoveries
- Audit-grade ledger of every agent action
- Cleanly reversible — agents can be paused per process
Model your exception backlog.
Heuristic projection from peer customers. Plug in your number; we'll baseline the real one in week one and contract against it.
What buyers actually ask
It replaces brittle RPA. Where you have stable, deterministic flows, we keep them and orchestrate.
Every action is reviewable; thresholds and approvals are policy-as-code.
Stand up Ops Orchestrator™ in 28 days.
We'll respond within one business day with a scoping note, a fixed-price outcome contract, and a named principal. Your details sync straight into our concierge queue.
- • Outcome billing — outcome guarantees in the contract.
- • Sovereign by default — your data, region and keys.
- • Wired into the Value Engine from day one.