Become Part of A Unique Global Team

At Alfa Xprienz, we leverage technologies to drive innovation and enable businesses to transition into digitally mature organizations. We will help you start small, start simple and scale fast. We do this by building and running on the world's best data and AI infrastructure platforms, so our customers can benefit on solving challenges that are hindering their organizational mission.

Our driving force at Alfa Xprienz is that we grow and innovate heavily in areas that improve productivity and operational efficiencies in order to ensure that we collaboratively continuously deliver the highest quality products to your customers.

Become part of a uniquely Global Team with innovation at the forefront leveraging technology in driving amazing experiences. We are looking forward to you joining our amazing team in any of our professional and expert roles. We have an amazing culture of growing and learning together, whilst we create exciting solutions to problems of businesses, organizations, governments and individuals.

The Role Requires You To:

Be responsible for customer success through the management of program deliveries and strong customer relationships. The prevailing business priority is the customers’ successful adoption and productive use of Alfa Xprienz technologies and solutions. You are front and center with our customers supporting their digital journey and empowering them to achieve more!

What you are responsible for

• Fulfill Support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Alfa Xprienz solutions.
• Partner with your customer and Account Team to prioritize and plan customer engagements and programs across cloud and on-premise workloads.
• Define outcomes to improve the health, performance, and business capabilities of the prioritized workloads to drive customer value realization.
• Orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs.
• Track, escalate, and plan for the remediation of technical blockers and provide engineering feedback to further our product and solutions as appropriate.
  

What We Require:

• Bachelor’s degree or equivalent work experience. Bachelor's degree in Computer Science, Information Technology, Engineering or related field preferred. Certification(s) in the following preferred:
• Project Management: PMP
• Technologies: Cloud, mobile, web application development, cloud-native application architecture
• 5+ years of success in complex technical engagement management and/or program management required. Prior work experience in a Program Manager or Engagement Manager position focused on Cloud and software/services solution preferred.
• This role requires strong communication skills, as well as displaying executive presence and confidence in varying levels of customer situations. The CSAM must show leadership in teams comprised of Alfa Xprienz, Partner and customer resources who may be engaged in the delivery of complex solutions for overall customer success.

Benefits

• Health insurance reimbursement and collective healthcare scheme
• Life, accident and disability coverage
• Company Pension
• Paid parental leave
• Annual vacation bonus

We Are Commited to Diversity and Inclusion

At Alfa Xprienz, we are committed to fostering a diverse and inclusive culture where everyone can excell and grow. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Alfa Xprienz are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.