We DELIVER amazing creative experiences


Digital Customer Success Specialist

Become Part of A Unique Global Team

Digital Customer Success Specialist

At Alfa Xprienz, we leverage technologies to drive innovation and enable businesses to transition into digitally mature organizations. We will help you start small, start simple and scale fast. We do this by building and running on the world's best data and AI infrastructure platforms, so our customers can benefit on solving challenges that are hindering their organizational mission.


Our driving force at Alfa Xprienz is that we grow and innovate heavily in areas that improve productivity and operational efficiencies in order to ensure that we collaboratively continuously deliver the highest quality products to your customers.


Become part of a uniquely Global Team with innovation at the forefront leveraging technology in driving amazing experiences. We are looking forward to you joining our amazing team in any of our professional and expert roles. We have an amazing culture of growing and learning together, whilst we create exciting solutions to problems of businesses, organizations, governments and individuals.

The Role Requires You To:

become part of the next generation of sales leaders at Alfa Xprienz. With the aid of best-in-class sales processes, techniques and technologies, you will be empowered to shape customer relationships for a strategic set of Alfa Xprienz customers. You will serve as the central point of contact for the customer across engagements helping to drive Alfa Xprienz's existing cloud & enterprise consumption through developing and managing customer relationships.

What you are responsible for

  • Define specific technology outcomes that align to customer strategy. ​
  • Digital Transformation Leader and Operational Excellence: Lead, drive and manage engagements for repeatable achievement of revenue and consumption targets. ​
  • Portfolio Management: Manage a dedicated portfolio of customers while preventing churn. ​
  • Operationally Excellent: Follow processes, systems, and documentation as expected; identifies issues or barriers to efficiency. Recommends improvements and partners to implement solutions. ​
  • Value Creator: Identify and articulate business value of role and solutions for customer organization through demonstrations, storytelling, etc. to provide evidence of business value in the customer environment.  ​
  • Consumption: Conduct analyses into what customers are using versus needs. Drives greater consumption with customers based on analysis of both usage and needs. Leverages insights to provide guidance and recommendations to customers; drives, retains, and optimizes customer consumption ​
  • Technical Acumen: Apply deep technical knowledge and customer insights to create a modernization roadmap. Architect solutions to meet business and IT needs, ensuring technical viability of new projects and successful deployments, while orchestrating key resources and infusing key Infrastructure technologies ​

What We Require:

  • 5-10+ years sales or customer success experience with technical pre and post sales and/or technical consulting architecture experience preferred​
  • Track record of building deep technical relationships with senior IT execs in large or highly strategic accounts ​
  • Strong interpersonal skills, excellent oral, written and verbal communications skills. Ability to successfully communicate with contacts via the phone, email, video and presentations. ​
  • Desire to work in a cooperative environment where one’s growth potential is supported by one’s abilities and attitude. ​
  • Achievement and success-driven personality motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross business collaboration. ​
  • Solid time management skills and ability to work independently or under supervision with a high level of integrity. ​
  • Understanding of Partner Ecosystems​
  • Advanced knowledge of the IT industry, with the capacity to learn and retain knowledge about individual products and business solutions quickly and accurately. ​
  • Broad knowledge of consultative/complex technical sales, deployment projects, architecture, design and implementation ​
  • Demonstrated knowledge of identity, authentication, security, privacy, and compliance for cloud and hybrid solutions ​

Benefits

  • Health insurance reimbursement and collective healthcare scheme
  • Life, accident and disability coverage
  • Company Pension
  • Paid parental leave
  • Annual vacation bonus


We Are Commited to Diversity and Inclusion

At Alfa Xprienz, we are committed to fostering a diverse and inclusive culture where everyone can excell and grow. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Alfa Xprienz are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

TALK TO US

Talk to one of our experts to discover how Alfa Xperienz Solutions can help you achieve your AI and data-driven aspirations.

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