Become Part of A Unique Global Team

At Alfa Xprienz, we leverage technologies to drive innovation and enable businesses to transition into digitally mature organizations. We will help you start small, start simple and scale fast. We do this by building and running on the world's best data and AI infrastructure platforms, so our customers can benefit on solving challenges that are hindering their organizational mission.

Our driving force at Alfa Xprienz is that we grow and innovate heavily in areas that improve productivity and operational efficiencies in order to ensure that we collaboratively continuously deliver the highest quality products to your customers.

Become part of a uniquely Global Team with innovation at the forefront leveraging technology in driving amazing experiences. We are looking forward to you joining our amazing team in any of our professional and expert roles. We have an amazing culture of growing and learning together, whilst we create exciting solutions to problems of businesses, organizations, governments and individuals.

The Role Requires You To:

Be responsible for the infrastructure operations for the Office Engineering system used to ship all versions our solutions worldwide. You and your team will carry key accountabilities to ensure the highest standards of security systems health, as well as high quality operations.

What you are responsible for

• Build, develop, and lead a high performing team of IT Service Operations ICs.
• Transition operations from traditional operations to cloud first operations as a service.
• Participates in service reviews to communicate status, and report service KPIs, as measured against SLAs.
• Partners with Engineering teams to define SLI/SLO/SLAs for supported services.
• Manages relationships with partner teams to ensure that all expectations are clarified, understood, documented, and met.
• Partners with stakeholders to manage the reduction of risks to availability, performance, and compliance.

What We Require:

• At least five years’ enterprise-level experience managing physical operations in an IT and/or Critical Environment infrastructure
• At least two years’ experience leading and motivating a diverse, technical workforce
• In-depth knowledge and troubleshooting experience with Windows operating systems
• Excellent communication and cross-discipline collaboration skills
• Strong problem-solving skills, analytical capabilities, data analysis, and attention to detail Running cloud services
• Enterprise-level Experience in managing large-scale and complex projects/programs
• Experience leveraging automation technologies (PowerShell/Chef/Power Automate) to improve operational efficiency
• Familiarity with monitoring technologies (SCOM/Geneva/Azure Monitor)

Benefits

• Health insurance reimbursement and collective healthcare scheme
• Life, accident and disability coverage
• Company Pension
• Paid parental leave
• Annual vacation bonus

We Are Commited to Diversity and Inclusion

At Alfa Xprienz, we are committed to fostering a diverse and inclusive culture where everyone can excell and grow. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Alfa Xprienz are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.