Become Part of A Unique Global Team

At Alfa Xprienz, we leverage technologies to drive innovation and enable businesses to transition into digitally mature organizations. We will help you start small, start simple and scale fast. We do this by building and running on the world's best data and AI infrastructure platforms, so our customers can benefit on solving challenges that are hindering their organizational mission.

Our driving force at Alfa Xprienz is that we grow and innovate heavily in areas that improve productivity and operational efficiencies in order to ensure that we collaboratively continuously deliver the highest quality products to your customers.

Become part of a uniquely Global Team with innovation at the forefront leveraging technology in driving amazing experiences. We are looking forward to you joining our amazing team in any of our professional and expert roles. We have an amazing culture of growing and learning together, whilst we create exciting solutions to problems of businesses, organizations, governments and individuals.

The Role Requires You To:

Help define and optimize the customer journey for our consumer customers. You will be responsible for delivering compelling experiences and content to customers to deepen their relationship with Alfa Xprienz and providing incremental lifetime value at every touchpoint. This includes designing impactful customer journeys, delivering personalized cross-channel communications, finding new ways to engage customers in digital channels, and identifying rich customer insights that can impact decision-making

What you are responsible for

• Own and manage customer engagement across tens of millions of Alfa Xpriez customers and throughout the customer lifecycle (adoption, onboarding, usage, upgrades, retention, reactivation, etc.)
• Partner with Product Marketing, Engineering, and Go-To-Market teams to develop the overall strategy, goals, and key metrics. Have accountability and report results and experimentation insights in broad cross-functional forums.
• Work together with our operations and analytics teams to develop, launch, assess performance of, and iterate on digital experiments in owned & operated channels, to develop durable, automated engagement marketing campaigns that address customers at various stages of their lifecycle.
• Work together with our Analytics team and the Data Science team to define success metrics; measure and report on the impact of our work; and develop models or analyses needed to power our work.
• Work with designers to develop our digital marketing assets to support your initiatives, ensuring a high quality bar in creative and messaging.
• Work with cross-functional partners in Legal (CELA), Privacy, and other functions to ensure that we are developing experiences and campaigns that meet privacy, legal, policy, and customer experience standards and requirements.
• Live and breathe the customer experience, gaining a deep understanding of the product – as well as the competitive landscape – to inform how we shape our customer journeys and communications.

What We Require:

• Curious, strategic, detail-oriented, creative
• Minimum of 7+ years of work experience in relationship marketing, product marketing, product management or marketing communications
• Passion for creating top-notch customer experiences; Energized by numbers, analysis & metrics.
• Experience managing large-scale marketing programs and executing experiments
• Excellent communication, presentation, and interpersonal skills and experience presenting strategic plans and business results to senior leaders
• A tenacious self-starter who can serve as a strong advocate for our customer and our business

Benefits

• Health insurance reimbursement and collective healthcare scheme
• Life, accident and disability coverage
• Company Pension
• Paid parental leave
• Annual vacation bonus

We Are Commited to Diversity and Inclusion

At Alfa Xprienz, we are committed to fostering a diverse and inclusive culture where everyone can excell and grow. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Alfa Xprienz are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.